We at Jo Malone South Africa Online (for more information on Jo Malone South Africa
Online, please click here
your privacy and value the relationship we have with you. Your visit to this website
Jo Malone South Africa website, currently located at www.jomalone.co.za (this "Site"),
also describes the measures we take to protect the security of this information
as well as how you may reach us to update your contact information, remove your
name from our mailing list or ask us any questions you may have about our use of
your personal information. It also explains how you may elect to stop receiving
communications about our products and services.
As the owner and operator of this Site, Jo Malone South Africa Online may need to
collect, store and use information about users of this Site. Jo Malone South Africa
Online recognizes the importance of protecting any personal information collected
and respects the privacy of visitors to this Site. For purposes of this Privacy
Policy, the terms "personally identifiable information" and "personal
information" refers to all information about you as an identifiable individual,
such as your name, e-mail address, phone numbers, information provided by you when
filling in forms or surveys on our Site and, details of your visits to our Site.
South Africa Online. It does not govern any other information or communications
that may reference Jo Malone, such as communications from Jo Malone counters located
within brick and mortar retail stores. If you visit one of our other international
websites, or link to another website from this Site ("third party link"),
Use of Personally Identifiable Information
Use of Personally Identifiable Information
You may choose to provide us with personal information when you visit our Site.
For example, if you decide to complete a user registration form or complete an online
survey, you may be asked to provide certain information such as your contact information
(name, email address, mailing address, and telephone number).
If you would prefer that we not collect any personally identifiable information
from you, please do not provide us with any such information.
Communications to Serve You
If you have elected to provide us with your contact information, e.g. by registering
at this Site, emailing our Customer Service department or placing an order, we may
provide you with service related announcements concerning this Site or contact you
regarding your customer service requests or your order. For example, all registered
users will receive a welcoming email to confirm their registration. We may also
contact you to respond to product questions or concerns that you may express. These
types of communications are necessary to serve you, respond to your concerns and
to provide the high level of customer service that we offer our customers.
In addition to the essential service related announcements that we will send you
as described above, if you opt-in during the Jo Malone South Africa Online registration
process or at other times when you submit personally identifiable information, the
information you provide may be used to create and deliver to you our newsletters,
surveys or other communications containing product and event information, cosmetics
tips or promotions ("Opt-In Communications"). For example, we may look
at what you have previously ordered in an attempt to tell you about promotions that
will be of particular interest to you. If you prefer not to receive such Opt-In
Communications, please do not opt-in to receive these communications or, if you
are giving us your details when placing an order, please opt-out when given the
opportunity to do so. If you do opt-in (or if you do not opt-out when placing an
order) and later decide that you would no longer like to receive these communications,
see the “Your Choices” Section below.
We may use your personal information to provide you with customized service and
use of this Site. For example, we may suggest products that would be of particular
interest to you, inform you of in store events or promotions, and share skin care/cosmetics
tips and techniques.
Special Events, Questionnaires and Surveys
On occasion, Jo Malone South Africa Online may sponsor special events (such as contests,
sweepstakes or other offerings), questionnaires and surveys. There may be specific
rules applicable to these promotions that explain how any personal information you
provide will be processed. We strongly suggest you review any applicable rules before
participating. To the extent any special event, questionnaire or survey is not subject
to specific rules, the processing of personal information is governed by this Privacy
Policy for the purposes set forth herein.
Technologies that Allow Us to Customize your Experience on This Site
We use various technologies to collect information about your visit to this Site
and to enhance and customize your experience on this Site. For example, we may collect
the numerical Internet Protocol (IP) address identifying your computer or device
which may indicate your geographic location. In some instances, we may use these
technologies in combination with the personal information you provide on this Site.
These technologies may provide a variety of information such as whether you have
visited this Site before. They also may enable you to save your preferences. Each
technology is explained below.
Web Beacons and Tracking Links
Web beacons (also called clear gifs and pixel tags), tracking links and/or similar
technology consist of a few lines of code and are embedded on the pages of this
Site. They are often used in combination with cookies and are often not visible
to the user of this Site. Web beacons may relay information to third parties such
as our service providers and may be used in order to track customer response to
certain advertising, to better target interactive advertising and to enhance customer
support and usability. If you reject our cookies (see "Cookies
Section below), you will prevent Web beacons from relaying this information about
you and may limit your use of some of the features of this Site.
Browser cookies are bits of text that are placed on your computer's hard drive when
you visit this Site. Flash cookies are similar to browser cookies except that they
can store data more complex than simple text and are stored in your browser rather
than on your hard drive.
You can have your browser and/or plugs to your browser, such as flash, notify you
of, or automatically reject, cookies. If you reject our cookies, you may still use
this Site, but you may be limited in the use of some of its features.
We are continuously working to make your experience on this Site better. To this
end, we have retained a company, Coremetrics, to assist us in better understanding
your use of this Site. We will place cookies on your computer to collect information
on our behalf that will show us how you come to this Site and how you use and navigate
this Site. Coremetrics does not receive any personal information about you. Coremetrics
tracks visitor behavior on our Site through the use of an anonymous permanent cookie
which contains no personal information about you. Coremetrics then helps us to analyze
the information it receives, with your personal information, to better understand
the interests of our Site visitors and to better serve our visitors through a customized
web experience and personalized product offerings. Coremetrics is contractually
prohibited from using the data for any other purpose and is required to maintain
all information received in confidence.
Information We Share and With Whom We Share It
We will not provide your personal information to third parties for their use in
marketing their products or services to you without your consent, except as described
in the “Business Transfers” Section below. In addition, we do not sell
or otherwise disclose personal information about visitors of this Site except as
Jo Malone Companies
We may share your personally identifiable information with our "Affiliates"
that distribute and market Jo Malone products (the "Jo Malone Companies").
An "Affiliate" is a person or entity that directly
or indirectly through one or more intermediaries, controls or is controlled by,
or is under common control with, our company. An affiliate may operate outside South
Africa. Group Companies may use this information to send you communications containing
product information, cosmetic tips or promotions. We demand that Group Companies
adhere to procedures at least as restrictive as the procedures that we follow ourselves,
If you prefer that we not share your personally identifiable information with Group
Companies and/or communicate or store your personally identifiable information outside
of South Africa please do not provide us with any such information.
We may retain other companies and individuals to perform functions on our behalf
support specialists, email vendors, webhosting companies and fulfilment companies
(e.g., companies that coordinate mailings). Such third parties may be provided with
access to personal information needed to perform their functions but may not use
In addition, in some instances, you may be offered the opportunity to consent to
the sharing of your information with a third party such as an event or promotion
co-sponsor. If you consent, we will share your information with such third party
and the information you provide may be used by such third party for their own purposes
and in accordance with their own policies.
As we continue to develop our business, we might sell certain of our assets. In
such transactions, user information, including personal information, generally is
one of the transferred business assets, and by submitting your personal information
on this Site you agree that your data may be transferred to such parties in these
circumstances. You may choose not to have your information transferred as a business
asset by contacting us as described in the “Your Choices” Section.
Compliance With Law and Fraud Protection
We may disclose any information we deem necessary, in our sole discretion, to comply
with any applicable law, regulation, legal process or governmental request. In addition,
we may disclose any information when we believe, in our sole discretion, disclosure
is necessary or appropriate to prevent physical harm or financial loss or in connection
with suspected or actual illegal activity.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires
or other events during your visit to this Site, the rules or terms and conditions
for those events may indicate that your personally identifiable information will
be shared with third parties. By choosing to participate and submitting your personally
identifiable information with respect to such events, you consent to disclosure
of your personally identifiable information to such third parties. This Site is
not responsible for, and disclaims all liability for, any use of the information
you choose to provide to such third parties.
Transfer of Data to Other Countries
The Affiliates, Jo Malone Companies and third parties who may receive your personal
personal information is stored may be located at facilities located across the world
and not necessarily in South Africa.
If you are under eighteen years of age, you may browse this Site. However, you may
not provide personal information to us. This Site is not directed to minors under
the age of eighteen and we do not knowingly collect personal information from minors
under the age of eighteen on this Site. If we become aware that we have inadvertently
received personal information from a visitor under the age of eighteen on this Site,
we will delete the information from our records.
How We Protect Personal Information
We implement various security measures in accordance with industry standards to
protect the security of your personal information. Your personal information will
be stored at facilities located across the world and not necessarily within the
Republic of South Africa. If you have any questions about security at this Site,
you can send an email to : firstname.lastname@example.org
This Site may contain links to or from other websites. Please be aware that we are
applies only to the information we collect on this Site. We encourage you to read
the privacy policies of other websites you link to from this Site or otherwise visit.
and replace any previous policies with effect from the date on which it is posted
Accuracy of Your Information
We will take reasonable steps to create an accurate record of any personal information
you have submitted through this Site. However, we do not assume responsibility for
confirming the ongoing accuracy of your personal information.
It is very important that the information that Jo Malone South Africa has about
you is accurate and current. If you would like to receive a copy of the information
we hold about you (subject to our right to charge you a fee to cover our expenses
in this regard), to check, correct or update your information, or if you would like
Updating Your Information
If you would like to update your contact information, you may do so by sending an
email to : email@example.com
Opt-Out and Managing Your Preferences
You may opt out of receiving future Opt-In communications when you register at this
Site or otherwise provide your contact information to us. You may change your preferences
at any time by clicking the "unsubscribe" link at the bottom of each Opt-In
Communication e-mail you receive, or by emailing us at :
The information you provide to use will be managed by the Internet Data Controller,
Estee Lauder Cies Pty Ltd, 4 Kyalami Boulevard, 1685 Kyalami, South Africa. ELC
Online Inc., 65 Bleecker Street, New York, New York 10012 USA will collect, host
and process such personal information.
We have taken great measures to ensure that your visit to this Site is an excellent
one and that your privacy is constantly respected. If you have any questions, comments
or concerns about our privacy practices, please contact us by e-mail at :
Copyright © 2009 Jo Malone Inc.. All worldwide rights reserved.