Customer Service

Review Guidelines

All product reviews are subject to Jo Malone London Terms and Conditions and Privacy Policy. Without limiting the contents of the foregoing:

a) Reviews will not be posted if (i) any of the content is illegal, obscene, threatening, defamatory, infringes the intellectual property rights of any party, contains software viruses, commercial solicitation, chain letters, mass mailings or any form of spam, or (ii) you impersonate any person or entity, or otherwise mislead as to the origin of any review

b) Feedback or issues unrelated to Jo Malone London goods or services will not be posted. Submitting a review is not a formal complaint channel, and Jo Malone London is unable to respond directly to you on this platform. If you have a concern, please contact Jo Malone London Customer Service at +27101003164 and Email, and a member of Jo Malone London’s team will be happy to assist you.

c) By submitting a review, you accept that your review (including your username and location) may be used to promote Jo Malone London products in Jo Malone London marketing, on its websites and on websites of third-party retailers. Jo Malone London may also use your email address or other contact information to communicate with you regarding your review. For additional details, see the Jo Malone London Privacy Policy.